RETURNS

Returns & Refund Policy

Last updated: September 2026

Your return window

You may return any item within 30 days of delivery for a full refund. Items must be unused, in resalable condition and in their original packaging with accessories and tags. UK and EU customers also retain their statutory 14-day right of withdrawal.

How to start a return

1. Email info@go-shira.com with your order number and the item you wish to return.
2. We reply with a prepaid return label within one business day.
3. Pack the item securely, attach the label and drop it at a carrier point.
4. We email you when the return is received and inspected.

Who pays return shipping

Return shipping is free for US, UK, Canada and EU orders. For other locations, the customer covers return postage. Faulty, damaged or incorrect items are always returned at our cost.

Refund timeline

Refunds are issued to the original payment method within 3–5 business days after inspection, and no later than 14 days. Your bank may take a further 2–5 days to display the credit.

Exchanges, warranty and non-returnable items

Tell us if you need a different size or colour. Electronics, trackers and smart collars carry a 12-month manufacturer warranty against defects. Opened sealed in-ear products and used pet consumables cannot be returned unless faulty; statutory rights are unaffected.

Cancellations

Orders can be cancelled free of charge before dispatch. Email us as soon as possible.